YOU’VE GOT QUESTIONS. WE’VE GOT ANSWERS.
Hours
Regular Hours
- Monday - Thursday10:00AM - 8:00PM
- Friday - Saturday10:00AM - 9:00PM
- Sunday11:00AM - 6:00PM
Looking for help? Let our friendly Security team be of service with a convenient location to better serve you. You can find us on the first level underneath the Food Court.
Do you have a question right now for our Guest Services team?
Ask them at info@destinyusa.com or call 315.466.7000 extension 4.
Do you need to contact Destiny USA’s security team?
Call 315.466.6011 or visit our security page for more info.
Questions regarding operations, security, development, or land sales across the Pyramid portfolio?
Contact James Soos, Director of Development, at 716.681.7600 ext. 124 or jamessoos@pyramidmg.com.
Services
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Directory & Directions
Looking for your favorite shopping, dining or entertainment destination? You can visit any of our 23 digital directories throughout Destiny USA to find all that you’re looking for. You can also search the web directory here.
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Visitors Guide
Stop at our Information Desk (1st floor underneath the carousel) to pick up our visitor’s guide, packed with great ideas for how to plan your escape to Destiny USA, highlighting places to stay, things to do and of course, the wonders of Destiny USA!
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Passport Of Savings
CAA/AAA members receive a “Passport of Savings” when they show their valid AAA membership card at the customer service desk. Present it at select stores and restaurants to receive a discount.
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Digital Kiosks
With 23 of these touch-screen monitors located in numerous places across Destiny USA, you are bound to find where you want to shop, dine, or play. Plan your route and find your way! Find each one on our floor maps on our directory here.
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ATM’s
We offer two brands of ATM’s located in various areas across the property. You can find each one highlighted on the directories found here.
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Shopping Cart Rental
Shopping Carts are currently unavailable.
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Stroller Rental
Strollers are conveniently located around Destiny USA for a nominal fee. Single and double strollers are located at the Yellow entrance next to Panera Bread and at the Red entrance next to Dunkin. Additional strollers are available at the Purple entrance next to Syracuse’s Original Caramelcorn Shoppe and at the Pedestrian Bridge entrance on Solar Street.
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Wheelchair Rental and Special Needs Assistance
Wheelchairs are available to rent at no charge at the Information/Security Desk on level 1 (underneath the carousel).
Electric scooters are available to rent for a nominal fee via Scoozer on level 1 near the Information/Security Desk.
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Lost + Found
Lost an item at Destiny USA? Please visit the Information Desk on the 1st floor underneath the carousel.
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Free Wifi
WiFi is FREE at Destiny USA, simply select “Destiny USA Free WiFi” from your device’s listing of available networks!
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Gift Cards
Pyramid Gift Cards are no longer available for purchase as of 1.31.18. Previously purchased cards can still be used within the mall.
Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:
americanexpress.com/mygiftcard
americanexpress.com/mybusinessgift
or call toll-free at 800.297.5009Please note there are no inactivity fees or other post-purchase fees and funds do not expire.
Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.
Terms & Conditions are applied to all gift cards.
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Shopping Packages
Destiny USA’s wide selection of retail, dining, and entertainment venues offer sales and promotions throughout the year. We offer several shopping packages to choose from. You can purchase our Shop & Stay, Shop & Dine or Shop & Play packages which offer a variety of souvenirs and discounted deals just for you! Click here to find out more information now!
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Green Vehicle Parking
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Electrical Vehicle Charging
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Visitor Information Center
Our Information Desk is located on the 1st floor underneath the carousel, between Panera Bread and Aloha Krab.
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AAA/CAA/MasterCard Show Your Card & Save Program
CAA/AAA and MasterCard members receive a “Passport of Savings” when they show their valid AAA membership card at the customer service desk. Present it at select stores and restaurants to receive a discount.
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Restrooms and Family Restrooms
View restroom locations on our directory here.
Accessibility
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Designated parking at every mall entrance.
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Automatic doors equipped at every main entrance.
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Wheelchairs and electric scooters.
Wheelchairs are available to rent at no charge at the Information/Security Desk on level 1 (underneath the carousel).
Electric scooters are available to rent for a nominal fee via Scoozer on level 1 near the Information/Security Desk.
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Reserved special needs washrooms.
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Emergency phones located in several parking lots.
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All service dogs allowed.
ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Destiny USA.
Mall Policies
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• Behavior Code
Destiny USA is a private property dedicated to providing a safe, convenient and enjoyable shopping, dining and entertainment environment for our guests, tenants and employees. Everyone is expected to follow the Behavior Code at all times.
Management reserves the right to exclude from the premises any person that is engaged in activities which are not directly related to, or which detract from, the experience. Persons violating the Behavior Code may be directed to leave Destiny USA, banned from entering the property in the future, and/or prosecuted to the fullest extent of the law.
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• Safe and Convenient
Shopping Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.
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• Please Walk
Fighting, horseplay, harassment, loitering, offensive language, shouting, loud noise, littering, picketing, protesting, solicitation or any illegal activities are not allowed on Destiny USA property. Management has the right to exclude from the facility any person or group who in the opinion of Management is obstructing, hindering or harassing shoppers or visitors, or who is engaged in conduct that is unrelated to or detracts from the experience of our guests. For the safety of all, you may not run, skate or use a skateboard, hoverboard or similar devices on Destiny USA property. You may not ride bicycles on sidewalks or the interior of the complex.
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• Please Dress Appropriately
Guests and employees shall be fully clothed. The wearing of apparel which is designed to provoke a disturbance, negatively impact the interest of merchants or engage shoppers or other legal invitees in conflict is prohibited. The display of signs, banners, posters, apparel and the like that tend to provoke a disturbance, negatively impact the interests of merchants or engage shoppers or other legal invitees in conflict, is also prohibited.
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• No Weapons Allowed
The possession of any weapon, other than by law enforcement personnel, is strictly prohibited.
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• Smoking and Alcohol
The entire Destiny USA property is tobacco/smoke free. The use of vaping devices is strictly prohibited.
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• Parking is for Guests and Visitors
The parking area is private property and is intended for the use of guests, visitors and employees. Vehicles must be parked in legally designated spaces. Unauthorized overnight parking is not permitted. Violators are subject to ticketing and/or towing at owner’s expense. Authorization for overnight parking can be requested by contacting Mall Security at 315-466-6011.
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• We Support Education
In accordance with school attendance laws, and in support of education, children 6 to 16 years of age are not permitted on property during school hours, unless accompanied by a parent or legal guardian.
Parental Escort
Parental Escort Policy MB-18
Destiny USA welcomes guests of all ages. However, effective February 5, 2021, all guests 17 and under must be accompanied by a parent or adult guardian (aged 21 years or older) when visiting during all operational hours, every day of the week*. All guests should be prepared to show valid identification (with picture and date of birth) such as a driver’s license, state identification card, military ID, passport or visa. Failure to comply, will result in dismissal from the premises.
For additional information please call Security at 315.466.6011.
*Regal Cinemas has also updated its parental escort policy at Destiny USA. Anyone 16 and under will be required to be accompanied by an adult after 6:00 p.m., every day of the week.
Carousel
MONDAY – SUNDAY:
11:00AM – 6:00PM*
*ride closed from 2:00PM – 2:45PM daily for cleaning