Position Objective:
The Sales Lead is responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.
Functional Responsibilities
- Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines.
- Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
- Performs basic operations activities and productivity including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews tine sheets and other payroll documentation for accuracy and submits as appropriate.
- Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
- Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
- Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
- Supports and administers receipt and dispatch of inventory and supplies according to company policy.
- Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
- Builds and maintains a solid customer following through clienteling and wardrobing.
- Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
- Participates in and facilitates visual directives including monthly store sets and merchandise replenishment,
- Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
- Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
- Other duties assigned/required.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Minimum 3 years prior retail or sales management experience preferred
- Excellent communication, verbal and written skills
- Able to travel to stores throughout the district
- Excellent customer service skills
- Knowledge of administrative aspects of store operations
- Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 30 pounds, hang/fold merchandise, climbing, reaching, pushing/pulling
- Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.Ability to work a flexible work schedule, including nights, weekends, and holidays is required